At KarmenV Fashion, customer satisfaction is our top priority. We strive to provide high-quality digital products and exceptional service. Please review our refund and returns policy below.
Refund Policy
Due to the nature of digital products, all sales are final. Once a product is purchased and downloaded, it cannot be returned or refunded. However, we understand that issues may arise, and we are here to help.
Eligibility for Refunds
Refunds will only be issued under the following circumstances:
- Technical Issues: If you experience a problem accessing or downloading your digital product and our support team is unable to resolve it.
- Incorrect Product Delivered: If the product you purchased does not match the description or content provided on our website.
Non-Refundable Circumstances
- Change of mind after purchase.
- Inability to use the product due to lack of compatible software or tools.
- Claims made after 14 days of purchase.
How to Request a Refund
- Contact our Support Team.
- Provide your order details, including purchase confirmation and a description of the issue.
- Our team will review your request and respond within 3–5 business days.
Replacements
In the rare case of a defective or inaccessible file, we will provide a replacement free of charge.